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CERTIFICATE PROGRAM

Customer Service Certificate

22247
Start Program $49.99 Save $49.99 when you pay for this program now (original price - $79.99).

Overview

Every industry and every organisation must find ways to turn “dissatisfied customers” into advocates and referrals.

The Chicago Institute of Business Online Customer Service Certificate Program equips you with the tools, techniques and approaches required to design and implement strategies that significantly improve the delivery of service.

The certificate program will accelerate your understanding and leadership of “how to create winning customer experiences”. 

This certificate program consists of five courses – four compulsory courses and an elective course. Customize your learning by selecting the appropriate elective course.



Note

As you complete each of the five (5) courses in the Chicago Institute of Business Online Customer Service Cer­tifi­cate Pro­gram, you will be able to auto­mat­i­cally down­load each course cer­tifi­cate.

When you complete the fifth course you will find your final certificate in the "My Certificates" section of your account page.

At the end of your study you will have received a total of six (6) cer­tifi­cates of com­ple­tion (5 from each course and an over­all cer­tifi­cate for this pro­gram). We call it the 6-​in-​1 offer!

Better still should you require a stamped hard copy of your certificate(s), we can deliver same to any address of your choosing anywhere in the world. Simply go to the "Order Hard Copy Certificate" section of your account page.

What are you still waiting for? Enroll now for the Chicago Institute of Business Online Customer Service Cer­tifi­cate Pro­gram.

It is time to win with your customers over and over again!

Program Features

  • Qualification Certification
  • Recognition Global
  • Provider Chicago Institute of Business
  • Prerequisites None
  • Study Mode 100% Online
  • Location Online
  • Start Date Anytime
  • Study Load 50 hours
  • Videos Yes
  • Assessment 80% pass mark. Unlimited attempts. No negative marking

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Courses: 5 (4 Com­pul­sory and 1 Elec­tive courses)

    Compulsory Courses (4)
  • Assertiveness and Self-Confidence Course
      Modules
    • Module One: Getting Started
    • Module Two: What Does Self-Confidence Mean To You?
    • Module Three: Obstacles to Our Goals
    • Module Four: Communication Skills
    • Module Five: The Importance of Goal Setting
    • Module Six: Feeling the Part
    • Module Seven: Looking the Part
    • Module Eight: Sounding the Part
    • Module Nine: Powerful Presentations
    • Module Ten: Coping Techniques
    • Module Eleven: Dealing with Difficult Behavior
    • Module Twelve: Wrapping Up
  • Excellent Customer Service Course
      Modules
    • Module One: Getting Started
    • Module Two: Who We Are and What We Do
    • Module Three: Establishing Your Attitude
    • Module Four: Identifying and Addressing Customer Needs
    • Module Five: Generating Return Business
    • Module Six: In-Person Customer Service
    • Module Seven: Giving Customer Service over the Phone
    • Module Eight: Providing Electronic Customer Service
    • Module Nine: Recovering Difficult Customers
    • Module Ten: Understanding When to Escalate
    • Module Eleven: Ten Things You Can Do to WOW Customers Every Time
    • Module Twelve: Wrapping Up
  • Emotional Intelligence Course
      Modules
    • Module One: Getting Started
    • Module Two: What is Emotional Intelligence?
    • Module Three: Skills in Emotional Intelligence
    • Module Four: Verbal Communication Skills
    • Module Five: Non-Verbal Communication Skills
    • Module Six: Social Management and Responsibility
    • Module Seven: Tools to Regulate Your Emotions
    • Module Eight: Gaining Control
    • Module Nine: Business Practices (I)
    • Module Ten: Business Practices (II)
    • Module Eleven: Making an Impact
    • Module Twelve: Wrapping Up
  • Social Intelligence Course
      Modules
    • Module One: Getting Started
    • Module Two: Increase Your Self Awareness
    • Module Three: The Keys to Empathy
    • Module Four: Active Listening
    • Module Five: Insight on Behavior
    • Module Six: Communication
    • Module Seven: Social Cues (I)
    • Module Eight: Social Cues (II)
    • Module Nine: Conversation Skills
    • Module Ten: Body Language
    • Module Eleven: Building Rapport
    • Module Twelve: Wrapping Up
    Elective Courses (Choose 1 out of the courses below)
  • Body Language Skills Course
      Modules
    • Module One: Getting Started
    • Module Two: Communicating with Body Language
    • Module Three: Reading Body Language
    • Module Four: Body Language Mistakes
    • Module Five: Gender Differences
    • Module Six: Nonverbal Communication
    • Module Seven: Facial Expressions
    • Module Eight: Body Language in Business
    • Module Nine: Lying and Body Language
    • Module Ten: Improve Your Body Language
    • Module Eleven: Matching Your Words to Your Movement
    • Module Twelve: Wrapping Up
  • Business Etiquette Course
      Modules
    • Module One: Getting Started
    • Module Two: Understanding Etiquette
    • Module Three: Networking for Success
    • Module Four: The Meet and Greet
    • Module Five: The Dining in Style
    • Module Six: Eating Out
    • Module Seven: Business Email Etiquette
    • Module Eight: Phone Etiquette
    • Module Nine: The Written Letter
    • Module Ten: Dressing for Success
    • Module Eleven: International Etiquette
    • Module Twelve: Wrapping Up
  • Effective Communication Strategies Course
      Modules
    • Module One: Getting Started
    • Module Two: The Big Picture
    • Module Three: Understanding Communication Barriers
    • Module Four: Paraverbal Communication Skills
    • Module Five: Non-Verbal Communication
    • Module Six: Speaking Like a STAR
    • Module Seven: Listening Skills
    • Module Eight: Asking Good Questions
    • Module Nine: Appreciative Inquiry
    • Module Ten: Mastering the Art of Conversation
    • Module Eleven: Advanced Communication Skills
    • Module Twelve: Wrapping Up
  • Effective Time Management Course
      Modules
    • Module One: Getting Started
    • Module Two: Setting SMART Goals
    • Module Three: Prioritizing Your Time
    • Module Four: Planning Wisely
    • Module Five: Tackling Procrastination
    • Module Six: Crisis Management
    • Module Seven: Organizing Your Workspace
    • Module Eight: Delegating Made Easy
    • Module Nine: Setting a Ritual
    • Module Ten: Meeting Management
    • Module Eleven: Alternatives to Meetings
    • Module Twelve: Wrapping Up
  • Successful Negotiation Skills Course
      Modules
    • Module One: Getting Started
    • Module Two: Understanding Negotiation
    • Module Three: Getting Prepared
    • Module Four: Laying the Groundwork
    • Module Five: Phase One — Exchanging Information
    • Module Six: Phase Two — Bargaining
    • Module Seven: About Mutual Gain
    • Module Eight: Phase Three — Closing
    • Module Nine: Dealing with Difficult Issues
    • Module Ten: Negotiating Outside the Boardroom
    • Module Eleven: Negotiating on Behalf of Someone Else
    • Module Twelve: Wrapping Up
  • Handling Difficult Customers Course
      Modules
    • Module One: Getting Started
    • Module Two: The Right Attitude Starts with You
    • Module Three: Stress Management (Internal Stressors)
    • Module Four: Stress Management (External Stressors)
    • Module Five: Transactional Analysis
    • Module Six: Why are Some Customers Difficult
    • Module Seven: Dealing with the Customer Over the Phone
    • Module Eight: Dealing with the Customer In Person
    • Module Nine: Sensitivity in Dealing with Customers
    • Module Ten: Scenarios of Dealing with a Difficult Customer
    • Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
    • Module Twelve: Wrapping Up