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CERTIFICATE PROGRAM

Sales and Telesales Certificate

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Start Program $49.99 Save $49.99 when you pay for this program now (original price - $79.99).

Overview

Are you in Sales or looking to develop the knowledge and skills you need for a successful career in the competitive sales environment? Are you ready for a greater responsibility in sales leadership?

The Chicago Institute of Business Online Sales and Telesales Certificate Program takes a holistic approach as it helps you understand consumer psychology, develop the right sales approach and overcome sales objections.

This online certificate program consists of five courses – four compulsory courses and an elective course. Customize your learning by selecting the appropriate elective course.

Note

As you complete each of the five (5) courses in the Chicago Institute of Business Online Sales and Telesales Cer­tifi­cate Pro­gram, you will be able to auto­mat­i­cally down­load each course cer­tifi­cate.

When you complete the fifth course you will find your final certificate in the "My Certificates" section of your account page.

At the end of your study you will have received a total of six (6) cer­tifi­cates of com­ple­tion (5 from each course and an over­all cer­tifi­cate for this pro­gram). We call it the 6-​in-​1 offer!

Better still should you require a stamped hard copy of your certificate(s), we can deliver same to any address of your choosing anywhere in the world. Simply go to the "Order Hard Copy Certificate" section of your account page.

What are you still waiting for? Enroll now for the Chicago Institute of Business Online Sales and Telesales Cer­tifi­cate Pro­gram.

It’s time to stop playing catch up with your sales targets. Go on, take this certificate program and watch your sales performance improve!


Program Features

  • Qualification Certification
  • Recognition Global
  • Provider Chicago Institute of Business
  • Prerequisites None
  • Study Mode 100% Online
  • Location Online
  • Start Date Anytime
  • Study Load 50 hours
  • Videos Yes
  • Assessment 80% pass mark. Unlimited attempts. No negative marking

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Courses: 5 (4 Com­pul­sory and 1 Elec­tive courses)

    Compulsory Courses (4)
  • Call Center Training Course
      Modules
    • Module One: Getting Started
    • Module Two: The Basics (I)
    • Module Three: The Basics (II)
    • Module Four: Phone Etiquette
    • Module Five: Tools
    • Module Six: Speaking Like a Star
    • Module Seven: Types of Questions
    • Module Eight: Benchmarking
    • Module Nine: Goal Setting
    • Module Ten: Key Steps
    • Module Eleven: Closing
    • Module Twelve: Wrapping Up
  • Handling Difficult Customers Course
      Modules
    • Module One: Getting Started
    • Module Two: The Right Attitude Starts with You
    • Module Three: Stress Management (Internal Stressors)
    • Module Four: Stress Management (External Stressors)
    • Module Five: Transactional Analysis
    • Module Six: Why are Some Customers Difficult
    • Module Seven: Dealing with the Customer Over the Phone
    • Module Eight: Dealing with the Customer In Person
    • Module Nine: Sensitivity in Dealing with Customers
    • Module Ten: Scenarios of Dealing with a Difficult Customer
    • Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
    • Module Twelve: Wrapping Up
  • Overcoming Sales Objections Course
      Modules
    • Module One: Getting Started
    • Module Two: Three Main Factors
    • Module Three: Seeing Objections as Opportunities
    • Module Four: Getting to the Bottom
    • Module Five: Finding a Point of Agreement
    • Module Six: Have the Client Answer Their Own Objection
    • Module Seven: Deflating Objections
    • Module Eight: Unvoiced Objections
    • Module Nine: The Five Steps
    • Module Ten: Dos and Don'ts
    • Module Eleven: Sealing the Deal
    • Module Twelve: Wrapping Up
  • Sales Essentials Course
      Modules
    • Module One: Getting Started
    • Module Two: Understanding the Talk
    • Module Three: Getting Prepared to Make the Call
    • Module Four: Creative Openings
    • Module Five: Making Your Pitch
    • Module Six: Handling Objections
    • Module Seven: Sealing the Deal
    • Module Eight: Following Up
    • Module Nine: Setting Goals
    • Module Ten: Managing Your Data
    • Module Eleven: Using a Prospect Board
    • Module Twelve: Wrapping Up
    Elective Courses (Choose 1 out of the courses below)
  • Assertiveness and Self-Confidence Course
      Modules
    • Module One: Getting Started
    • Module Two: What Does Self-Confidence Mean To You?
    • Module Three: Obstacles to Our Goals
    • Module Four: Communication Skills
    • Module Five: The Importance of Goal Setting
    • Module Six: Feeling the Part
    • Module Seven: Looking the Part
    • Module Eight: Sounding the Part
    • Module Nine: Powerful Presentations
    • Module Ten: Coping Techniques
    • Module Eleven: Dealing with Difficult Behavior
    • Module Twelve: Wrapping Up
  • Body Language Skills Course
      Modules
    • Module One: Getting Started
    • Module Two: Communicating with Body Language
    • Module Three: Reading Body Language
    • Module Four: Body Language Mistakes
    • Module Five: Gender Differences
    • Module Six: Nonverbal Communication
    • Module Seven: Facial Expressions
    • Module Eight: Body Language in Business
    • Module Nine: Lying and Body Language
    • Module Ten: Improve Your Body Language
    • Module Eleven: Matching Your Words to Your Movement
    • Module Twelve: Wrapping Up
  • Effective Communication Strategies Course
      Modules
    • Module One: Getting Started
    • Module Two: The Big Picture
    • Module Three: Understanding Communication Barriers
    • Module Four: Paraverbal Communication Skills
    • Module Five: Non-Verbal Communication
    • Module Six: Speaking Like a STAR
    • Module Seven: Listening Skills
    • Module Eight: Asking Good Questions
    • Module Nine: Appreciative Inquiry
    • Module Ten: Mastering the Art of Conversation
    • Module Eleven: Advanced Communication Skills
    • Module Twelve: Wrapping Up
  • Emotional Intelligence Course
      Modules
    • Module One: Getting Started
    • Module Two: What is Emotional Intelligence?
    • Module Three: Skills in Emotional Intelligence
    • Module Four: Verbal Communication Skills
    • Module Five: Non-Verbal Communication Skills
    • Module Six: Social Management and Responsibility
    • Module Seven: Tools to Regulate Your Emotions
    • Module Eight: Gaining Control
    • Module Nine: Business Practices (I)
    • Module Ten: Business Practices (II)
    • Module Eleven: Making an Impact
    • Module Twelve: Wrapping Up
  • Interpersonal Skills Course
      Modules
    • Module One: Getting Started
    • Module Two: Verbal Communication Skills
    • Module Three: Non-Verbal Communication Skills
    • Module Four: Making Small Talk and Moving Beyond
    • Module Five: Moving the Conversation Along
    • Module Six: Remembering Names
    • Module Seven: Influencing Skills
    • Module Eight: Bringing People to Your Side
    • Module Nine: Sharing Your Opinion
    • Module Ten: Negotiation Basics
    • Module Eleven: Making an Impact
    • Module Twelve: Wrapping Up
  • Successful Negotiation Skills Course
      Modules
    • Module One: Getting Started
    • Module Two: Understanding Negotiation
    • Module Three: Getting Prepared
    • Module Four: Laying the Groundwork
    • Module Five: Phase One — Exchanging Information
    • Module Six: Phase Two — Bargaining
    • Module Seven: About Mutual Gain
    • Module Eight: Phase Three — Closing
    • Module Nine: Dealing with Difficult Issues
    • Module Ten: Negotiating Outside the Boardroom
    • Module Eleven: Negotiating on Behalf of Someone Else
    • Module Twelve: Wrapping Up
  • Achieving Personal Productivity Course
      Modules
    • Module One: Getting Started
    • Module Two: Setting SMART Goals
    • Module Three: The Power of Routines
    • Module Four: Scheduling Yourself
    • Module Five: Keeping Yourself on Top of Tasks
    • Module Six: Tackling New Tasks and Projects
    • Module Seven: Using Project Management Techniques
    • Module Eight: Creating a Workspace
    • Module Nine: Organizing Files and Folders
    • Module Ten: Managing E-Mail
    • Module Eleven: Tackling Procrastination
    • Module Twelve: Wrapping Up
  • Effective Proposal Writing Course
      Modules
    • Module One: Getting Started
    • Module Two: Understanding Proposals
    • Module Three: Beginning the Proposal Writing Process
    • Module Four: Preparing An Outline
    • Module Five: Finding Facts
    • Module Six: Writing Skills (I)
    • Module Seven: Writing Skills (II)
    • Module Eight: Writing the Proposal
    • Module Nine: Checking for Readability
    • Module Ten: Proofreading and Editing
    • Module Eleven: Adding the Final Touches
    • Module Twelve: Wrapping Up
  • Social Intelligence Course
      Modules
    • Module One: Getting Started
    • Module Two: Increase Your Self Awareness
    • Module Three: The Keys to Empathy
    • Module Four: Active Listening
    • Module Five: Insight on Behavior
    • Module Six: Communication
    • Module Seven: Social Cues (I)
    • Module Eight: Social Cues (II)
    • Module Nine: Conversation Skills
    • Module Ten: Body Language
    • Module Eleven: Building Rapport
    • Module Twelve: Wrapping Up