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Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining their current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout their companies and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
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| MODULES |
|---|
| Module One: Getting Started |
| Module Two: The Basics (I) |
| Module Three: The Basics (II) |
| Module Four: Phone Etiquette |
| Module Five: Tools |
| Module Six: Speaking Like a Star |
| Module Seven: Types of Questions |
| Module Eight: Benchmarking |
| Module Nine: Goal Setting |
| Module Ten: Key Steps |
| Module Eleven: Closing |
| Module Twelve: Wrapping Up |
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"Thank you CIB for a wonderful and thought provoking course that has made me look at my own business in a new light. This course has helped me improve my knowledge and more importantly how I can apply this in my day to day work environment".
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